Sunwin Privacy Policy – Your Data Is Safe With Us

01 Introduction

Sunwin (sunwin-taka.com) is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our members. This Privacy Policy explains how Sunwin collects, uses, and protects your personal information.

By using the Sunwin platform, you consent to the processing of your data as described in this Privacy Policy. We recommend reading this policy carefully and contacting our support team if you have any questions.

This Privacy Policy is to be read alongside our Terms & Conditions alongside our Terms & Conditions. Together, both documents govern the relationship between you and Sunwin.

02 What Information We Collect

Sunwin collects several types of information. A detailed breakdown by category is provided below:

Sunwin does not collect sensitive information beyond what is listed above — such as religious beliefs or political opinions.

03 How We Collect Your Data

Sunwin collects information through the following methods:

• Directly provided information: Information you provide directly when filling out the registration form, updating your profile, contacting support, or completing identity verification.
• Automatic collection: Certain technical information is collected automatically when you visit the site through cookies, log files, and tracking technologies.
• From payment processors: When you use bKash, Nagad, or other payment methods, transaction confirmation details are recorded.
• From verification agencies: For identity verification purposes, information may be cross-checked with approved third-party verification agencies.

Sunwin never collects your data without consent, and we only ask for what is strictly necessary.

04 Purpose of Data Use

Sunwin uses your information for the following purposes:

• To create and manage your account, verify logins, and maintain security.
• To process deposits and withdrawals and maintain a record of all transactions.
• To complete age and identity verification (KYC) — a legal requirement.
• To send you relevant promotions, bonus offers, and updates from Sunwin (you can unsubscribe at any time).
• To provide customer support and resolve complaints.
• To prevent fraud, money laundering, and other illegal activities.
• To improve platform performance and enhance the overall user experience.
• To monitor responsible gaming and provide assistance to members when needed.

Sunwin does not share your information with third parties for any marketing purpose.

05 Data Sharing Policy

Sunwin shares data only in very limited circumstances, which are detailed below:

• Payment processors: Only the financial information required to complete a transaction is shared with authorized payment processors.
• Legal Obligation: We may be required to disclose information in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Limited information may be shared with regulatory authorities to prevent fraud and money laundering.
• Identity Verification Agencies: Information may be shared with authorized verification agencies as part of the KYC process.

06 Data Protection Practices

Sunwin follows industry-standard technologies and practices to protect your information:

• Encryption: All data transmissions are secured with 256-bit TLS/SSL encryption. Passwords are stored using bcrypt hashing.
• Firewall: Our servers are protected by multi-layered firewalls that prevent unauthorized access.
• Regular Audits: Regular security audits and penetration testing are conducted by security experts.
• Access control: Only authorized personnel can access specific data, and only to the extent required for their designated role.
• Backups: Data is backed up regularly to prevent any loss of information.
• Two-Factor Verification: Two-factor authentication (2FA) is available for sensitive account actions.

In the event of a data breach, Sunwin will promptly notify affected members as required by law.

07 Cookie Policy

The Sunwin website uses cookies — small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring site security. Disabling them will prevent the site from functioning properly.
• Functional cookies: To remember your preferred language, theme, and settings.
• Analytics cookies: We analyze site usage statistics to improve your experience. These cookies do not identify you personally.

You can delete existing cookies or block new ones at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some site features.

08 Data Retention Period

Sunwin does not retain your data longer than necessary:

• Data for active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for a minimum of 5 years in accordance with legal requirements.
• When an account is closed, most personal data is deleted within 30 days. However, certain information may be retained longer to meet legal obligations.
• Support ticket data is retained for up to 1 year.

09 Your Rights

As a Sunwin member, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information under certain circumstances.
• Right to restrict processing: The right to request that processing of your information be restricted for specific purposes.
• Marketing opt-out: The right to opt out of promotional emails or messages.

To exercise any of these rights, contact us at support@sunwin-taka.com. We will respond within 30 business days.

10 Children's Privacy

Sunwin operates strictly as an adults-only (18+) platform. We do not knowingly collect personal information from anyone under the age of 18.

If you believe a minor has accidentally created an account or submitted personal information, please contact our support team immediately. We will promptly close the account and delete the associated data.

11 Policy Changes

Sunwin reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, members may be notified by email or SMS.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

12 Contact

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@sunwin-taka.com
• Live Chat: Live chat support is available directly on the website.
• Support Hours: 7 days a week, 24 hours a day